This shipping policy explains how Reno Materials operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Table of contents

  • Shipping and Delivery Options
  • Delayed Orders
  • Returns and Exchanges
  • Contact Information

Shipping and Delivery Option

We offer a variety of shipping options to suit the needs of our customers.

Shipping Methods

We offer a variety of shipping options to suit the needs of our customers:

  • Same Day Delivery For Small orders: 8 Working Hours
  • Next Day Delivery: 24 Working Hours
  • Basement Delivery: 24 to 78 Working Hours
  • Main Floor Delivery: 24 to 78 Working Hours
  • Garage Delivery: 8 to 24 Working Hours

We strive for a swift preparation process and orders are typically processed and dispatched within 1 to Business Days so that customers can receive their items promptly.

In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.

Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

Returns and Exchanges

If you have any questions about refunds, returns or exchanges, please review our refund policy.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

This document was last updated on January 21, 2025